The following information is a checklist of items to prepare your home for your new flooring. Proper preparation helps the installation go smoothly and efficiently.

Preparation: Before installation, empty closets (at least 4' up from floor) receiving the new floor covering; remove all items from underneath beds, remove bed coverings, lamps, knickknacks, glassware from china cabinets, books from bookcases, any small furniture you can move and pictures and mirrors on the walls. Disconnect and move all computers, stereos, TVs, VCR, DVD equipment, or any other electrical equipment. Inform the measurer and installer of all wires located under the carpet or along baseboards and door casings. Check for cable wire connections under existing floor covering (cable company may have to remove or disconnect.

Furniture Moving: Additional charges may apply for moving furniture. We do not move antiques, grandfather clocks, gas stoves, refrigerators with front door dispensers, aquariums, water beds, heavy pool tables, pianos, safes, computers or electronic equipment. Many of these items need to be professionally moved. Additional charges may apply to areas with excessive amounts of furniture (i.e. file cabinets, heavy equipment, storage boxes, wall units, sleeper sofas, four-poster beds, armoires, etc...). Furniture moving must be specified at the time of sale so that installer can be prepared to provide service.

Doors: If you have purchased a thicker carpet, a thicker pad, or if a new sub floor is placed on top of an existing sub floor, you may need to arrange to have your doors trimmed to accommodate the new carpet height/floor level, Our installers do not trim doors.

Molding: Paint or stain any new, unfinished quarter round or base molding at least 24 hrs prior to installation. Molding should be completely dry and ready at start of installation.

Seams: Seams are not completely invisible and will be less noticeable with certain types of carpet. Please ask your sales associate about seam placement options and costs.

Stone/Wood Variation: Natural stone always has variations in color and veining. These variations cannot be controlled. With some tile and stone, grout lines may be irregular due to the shape of the products. Wood is also a natural product. Color and grain will vary from the sample. Wood will expand and contract based on the humidity and moisture levels present in your home. Please take all necessary precautions to minimize humidity/moisture. Gap areas between boards may vary due-to the nature of the product. Wood/Laminate needs an acclimation period of at least 24 hours or more.

Secured Premises: (Condominiums and Gated Communities). Please check with your building management for parking accessibility and delivery times for your installation (such as elevators, service entrances, front desk procedures, etc.).

Unforeseen Charges: Additional charges may apply to installations when the take-up and removal of carpet or flooring are done. Water damage, urine-soaked carpets, floors with structural damage, unsecured floors, and asbestos floors are not always detected until the installation process has begun. If you are aware of these conditions, please advise the measurer and installer. Our installers do not offer removal of asbestos floors. This service must be performed by a certified/licensed individual.

Proper Power: Make sure that adequate power, light, water, ventilation, and heat or air conditioning will be available 24 hours before, and during the installation.(This could be a concern on new home construction or an unoccupied structure.)

Removal of Existing Floor covering: If you have elected not to have the installers remove your existing carpet or flooring, you must have this done before installation and you are responsible for disposal of materials.

Touch Up: Expect minor touch up painting to be needed after installation. Normal installation methods will likely scuff existing baseboards or walls. Our installers will use extreme care to minimize this issue.

Clean-Up: The installers will make a post-installation inspection with you to guarantee your complete satisfaction. After the installation, they will pick up all scrap materials. Surplus materials will be placed on the premises, where you request.

Adult Supervisor: An adult over 18 years old with the authority to make decisions must be present at the time of installation. This person should perform a walk through after the installation has been completed and express any concerns at that time to the installer.

Commitment: We sincerely appreciate your business and thank you for your purchases. This information sheet is to prevent surprises that cause unhappy customers. If for any reason you are not satisfied with your installation, please tell the installer during your walk-through of the completed job. If there is something you notice after the installer leaves, please contact our store as soon as you can so we can get the problem resolved for you. Our goal is your complete satisfaction.